Dear Fellow THE ASPEN MOUNTAIN RESIDENCES Owners,
I hope this note finds you well! Today marks a new beginning for our property. At 12:01 AM last night we officially became THE ASPEN MOUNTAIN RESIDENCES!!!! and we begin our next chapter of ownership. There are so many things are happening behind the scenes right now to get ready for your next stay.
Here is an update of just some of the things that are happening now:
Marriott Management and East West Hospitality have worked well together to ensure a smooth transition of management. The board wants to thank both companies for their professionalism.
The invoices for our annual assessment will be sent out today (Dec 15th) via both email and “snail mail” through East West Hospitality, our new management company. Payment will be due by Jan 5th which gives you the chance settle the invoice in either 2021 or 2022. I can now confirm we are adding a new “pay by credit card” option which can be used for an additional fee. This will offer you additional flexibility when paying your annual dues.
Our new Owner Relations /Reservations department is operational as of today! Your new team is ready to give you personalized service and help you make reservations, add guests, exchange with other owners etc.
Their email is: firstname.lastname@example.org. A toll-free number will be in place shortly but will not be available for another week or so. The Owner Relations Dept will be open Monday through Friday 8am-5:30pm MST (will also be open Saturdays 8am-4pm MST starting in January).
East West’s Owner Relations Department has 18 years of Fractional Owner Relations experience, and they look forward to getting to know you.
We understand you may have many questions around making new reservations and the new owner portal, however, more formal information about booking future reservations and access the online component will not be available until after the New Year; so, keep an eye out for updates when the 2022 reservation system and online portals are solidified.
Please note: All reservations for 2022 are secure so feel free to call Owner Relations to confirm your dates if needed. Just note that they are loading all the reservations starting with week #50, 2021 and will not be finished loading everything till years end so you might want to give them some more time if you are enquiring about weeks later next year.
If you were not able to secure additional reservations using your HRC points before the Dec 2nd deadline, unfortunately you have lost that opportunity to secure any additional time for 2022. No information about prior HRC point balances were transferred from Marriott so there is nothing Owner Relations can do to help you secure additional time.
New Resort Website – our new website is under development https://aspenmountainresidences.com/ we should have content shortly. On that site there will also be owner log-in to access the new owner portal. Once you log-in you and see your reservations and personal statements as well as some of the functionality we formerly had on the ABCowners.com website such as “time and trade”, “messages from the board”, “unit floorplans” and an “owner blog” will all be there. Access with limited reservations data will be available in the next few weeks and full reservations data for 2022 will be available shortly after the new year.
Don’t forget!!! Our float selection period for 2023 will be moved back to at least April. This will give us the time needed to finalize our new float selection process and get our systems in place. Nothing else about your intervals will change. More information on this will be coming soon.
Most of you have heard of the supply chain backlog due to covid. Not only is everything costing more to ship they are also taking much longer to both manufacture and ship. Together with East West Hospitality we began immediately ordering items we knew we would need.
Logo items – such as robes, writing pads, stationary, front door mat, pens, phone surrounds, signs, key and key card folder, skis and ski boot & poles stickers, even the logo which shows on your TV all need to be replaced. All had been ordered as soon as we had the logo in place. Some of these items are already in place and others will be arriving in the coming weeks.
If something was not expected to arrive on time, we needed to order “blanks” to use until the logo item arrives. A good example of this are our room keys which have been ordered but have not arrived yet.
Resort vehicles – We ordered two new 14 seat luxury transport vans in early summer. Tech chip issues impacted availability which caused the delivery dates to keep moving back from the initial Dec 2021 date to the current timeline of April 2022. Unfortunately, they will not be in place this winter when we wanted them. Once they arrive you will see they are a big step up from what we have now.
Your marketing committee has been working with East West to put out a series of press releases highlighting our transformation to an independent property. In the next few weeks our press releases will highlight our commitment to the local community. We will be highlighting our employees and partners, CB Burger, Aspen Sports, The Marble Bar, as well as the Silver Circle Ice rink and more. Stay tuned!
Speaking of the ice rink – Look for our logo to be added under the ice in the center of the rink. We want everyone to know the rink is part of our resort. Also look for our newly “wrapped” Zamboni which will look like the renditions you saw on our van in the name reveal presentation. All vehicles will get the wrap treatment in the future.
We will be presenting ideas for our new resort signage to the Aspen planning commission in the coming weeks. Signs for our new brand will be more prominently located so passers-by will see the new brand.
Keep on the lookout for correspondence from Elite Alliance our new exchange partner in the coming days. The program will start Jan 1, 2022. Putting your reserved time into their program will extend the time you have to make an exchange by two years. You will start receiving correspondence from Elite alliance shortly explaining the program benefits and how to use it.
The board plans on sending out a survey to all owners to get feedback and ideas on a variety of different topics. The plan is to get the survey out before year’s end.
We have a lot going on right now so expect to hear more from the Board during the holiday season!
On behalf of your Board,
THE ASPEN MOUNTAIN RESIDENCES CONDO ASSOCIATION, INC.
Board Members and Owner Director Contact Information
Al Kenney – email@example.com
Allan Sheres – firstname.lastname@example.org
Joe Ferguson – email@example.com
Tim Hall – firstname.lastname@example.org
Peter Wells – email@example.com
Charles Baron (Trust Appointed Member of the Board)